CCaaS: revolutionize your customer service with Contact Center as a Service

CCaaS (Contact Center as a Service) redefines the standards of modern customer service. This innovative cloud solution centralizes your communication channels, optimizes your customer journeys and propels your customer relations center towards excellence. Discover how CCaaS can transform your approach to customer support, improve customer satisfaction and boost the efficiency of your teams. What is […]

Instant messaging: real-time communication in the digital age

From consumer applications like WhatsApp to business solutions like Microsoft Teams, these services are transforming the way we exchange messages, share files and make audio and video calls.
This article will explore the evolution of instant messaging, its key features, its impact on business communication, and the security issues that accompany it. We’ll look at how these tools, including solutions like Kavkom for businesses, are revolutionizing the way we interact in an ever-changing digital world.

French overseas departments and territories (DOM-TOM): Understanding and using overseas numbers

In today’s interconnected world, the ability to communicate effectively abroad is essential, especially for overseas territories such as Wallis and Futuna, New Caledonia and French Polynesia. These territorial collectivities of the French Republic, scattered across theIndian and Pacific Oceans, have a special status and, consequently, unique telephone codes that distinguish them within the French telephone […]

Optimize Your Productivity with PC Phone Software

In an increasingly connected business world, the ability to communicate effectively across a variety of devices is essential. PC phone software offers a versatile solution for those looking to maximize productivity by integrating cell phone functionality directly into their PC. This type of software not only facilitates the day-to-day management of communications, but also enhances team collaboration by simplifying access to functions such as calling, instant messaging and contact management.
The use of phone software on PC, tablet or smartphone adapts perfectly to operating systems such as Microsoft Windows and enables users to connect their Android or iPhone phone via an Internet connection, transforming the computer into a central hub for all their telephony needs. Whether for a professional working remotely, or for a call center in search of efficiency, this software offers a technological convergence that reflects the evolution of modern working environments. Here’s how these tools are reinventing business and personal telephony by taking advantage of the latest technological advances.

Verified multipurpose numbers: Everything professionals need to know

Dive into the world of verified multipurpose numbers, an essential tool for companies looking for efficiency in their cold calling. The major change brought about by the new telephone numbering plan, which comes into force on January 1, 2023, is the specialization of numbers by type of use.

Find out how these ARCEP-approved numbers are revolutionizing the customer experience and simplifying automatic dialing. With services tailored to your needs, explore the potential of verified multipurpose numbers to improve your call management and optimize your business telephone service.

How can you optimize your communications with a virtual landline number?

Business telephony is evolving with Voice over Internet Protocol (VoIP) solutions. A virtual fixed number turns your Internet connection into a multi-site business switchboard. Find out how to manage your incoming and outgoing calls efficiently, with no commitment and no hidden costs.